Employment Applications

Company: J Gross, Inc. dba J Gross Pharmacy Group
Position Title: Pharmacy Clerk
Department: Pharmacy Operations
Reports To: Pharmacy Manager / Pharmacist-in-Charge (PIC)

Position Summary

The Pharmacy Clerk supports daily pharmacy operations by providing friendly, professional customer service and assisting with administrative, front-end, and non-clinical pharmacy tasks. This position helps ensure an efficient workflow, accurate handling of customer information, and a positive experience for patients and caregivers.

The Pharmacy Clerk works closely with pharmacists, pharmacy technicians, and other team members to support the needs of the pharmacy. The ideal candidate is dependable, organized, detail-oriented, and committed to providing excellent customer service while following company policies and procedures.

Essential Duties and Responsibilities

Customer Service and Front-End Operations

• Greet patients and customers in a friendly, professional manner.
• Assist customers with purchases, questions, and general store needs within the scope of the position.
• Operate the cash register and point-of-sale system accurately.
• Process cash, credit card, and other authorized payment transactions.
• Assist with returns, refunds, and transaction corrections in accordance with company procedures.
• Answer incoming telephone calls and direct them to the appropriate team member.
• Maintain a clean, organized, and welcoming customer service area.
• Handle customer concerns professionally and refer clinical or complex issues to the pharmacist or appropriate manager.

Prescription Intake and Administrative Support

• Receive prescription requests and refill requests and direct them to the appropriate pharmacy personnel.
• Collect and verify patient demographic, contact, and insurance information for entry or review by authorized pharmacy personnel.
• Assist patients with completing required forms and updating their information.
• Route prescription-related questions, medication concerns, and requests for pharmacist consultation to the pharmacist.
• Assist with organizing paperwork, maintaining records, and completing routine administrative tasks.
• Protect patient confidentiality and handle personal health information in accordance with HIPAA and company procedures.

Insurance and Patient Account Support

• Collect and update patient insurance information as directed.
• Assist with identifying missing or outdated insurance information and refer questions or discrepancies to the appropriate pharmacy personnel.
• Help direct patients with insurance, billing, or payment questions to the appropriate team member.
• Assist with routine administrative tasks related to patient accounts and transactions as assigned.
• Refer rejected claims, coverage questions, prior authorization issues, and other complex insurance matters to authorized pharmacy personnel.

Pharmacy Support and Workflow

• Assist pharmacists and pharmacy technicians with non-clinical tasks that support daily pharmacy workflow.
• Help organize and maintain supplies, paperwork, and other materials used in pharmacy operations.
• Assist with stocking front-end merchandise and maintaining product displays as assigned.
• Monitor front-end inventory and communicate low-stock items to the appropriate manager.
• Assist with receiving, organizing, and putting away supplies or merchandise as directed.
• Follow established procedures for handling prescriptions, patient information, and pharmacy-related materials.
• Maintain a clean, orderly, and professional work environment.

Compliance and Professional Conduct

• Follow company policies, procedures, and applicable requirements for pharmacy support personnel.
• Maintain patient confidentiality and protect sensitive information.
• Follow established procedures for cash handling, payment processing, and point-of-sale transactions.
• Recognize when a request falls outside the scope of the position and refer it to the pharmacist or appropriate pharmacy personnel.
• Do not provide medication counseling, make clinical recommendations, or perform duties restricted to licensed or otherwise authorized personnel.
• Promptly report errors, safety concerns, customer complaints, and operational issues to the pharmacy manager or designated supervisor.
• Maintain dependable attendance, punctuality, and professional conduct.
• Work cooperatively with pharmacy staff to support safe, efficient operations and quality customer service.

Additional Responsibilities

• Assist with pharmacy promotions, customer outreach, and community activities as assigned.
• Learn and use pharmacy systems and company technology necessary to perform assigned duties.
• Adapt to changing workflow and business needs.
• Perform other duties consistent with the position, training, and applicable laws and regulations.

Required Qualifications

• High school diploma or equivalent preferred.
• Strong customer service and communication skills.
• Basic math and computer skills.
• Ability to handle cash and process transactions accurately.
• Strong attention to detail and organizational skills.
• Ability to maintain confidentiality and follow established procedures.
• Dependable attendance and punctuality.
• Ability to work effectively as part of a team in a fast-paced retail pharmacy environment.
• Previous retail, cashier, customer service, or pharmacy experience is preferred but not required.

Skills and Abilities

• Friendly, professional, and patient-focused demeanor.
• Clear verbal and written communication.
• Accuracy when handling customer information and financial transactions.
• Ability to prioritize tasks and manage interruptions.
• Willingness to learn pharmacy procedures and technology.
• Ability to follow directions, accept feedback, and work collaboratively.
• Good judgment when determining when to seek assistance from a pharmacist or supervisor.

Physical Requirements

The employee must be able to perform the physical functions necessary to carry out the essential duties of the position, which may include:

• Standing and walking for extended periods.
• Bending, reaching, and moving throughout the store.
• Lifting and carrying merchandise, supplies, and other items as needed.
• Performing repetitive tasks such as typing, scanning, labeling, and operating a cash register.
• Using computers, telephones, scanners, and other store equipment.
• Communicating effectively with patients, customers, and coworkers.
• Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions of the position.

Work Environment

This position works in a retail community pharmacy environment with regular interaction with patients, customers, caregivers, pharmacists, pharmacy technicians, and other team members. The Pharmacy Clerk must be able to balance customer service, administrative responsibilities, and routine store tasks while maintaining a professional, organized, and patient-focused environment.

Acknowledgment

This job description describes the general nature and level of work performed in this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Additional duties may be assigned, and responsibilities may change based on business needs, applicable laws, and company policies.

Company: J Gross, Inc. dba J Gross Pharmacy Group
Position Title: Pharmacy Technician
Department: Pharmacy Operations
Reports To: Pharmacy Manager / Pharmacist-in-Charge (PIC)

About Harrison Family Pharmacy

Harrison Family Pharmacy is part of the J Gross Pharmacy Group, a locally owned group of community pharmacies committed to providing quality patient care and service to the communities we serve.

Position Summary

The Pharmacy Technician plays an essential role in supporting pharmacists and providing excellent patient care within the pharmacy. This position assists with prescription processing, medication preparation, insurance billing, inventory management, and customer service while ensuring accuracy, efficiency, and compliance with all applicable pharmacy laws and regulations.

The ideal candidate is detail-oriented, dependable, compassionate, and committed to providing exceptional service to patients and supporting the pharmacy team.

Essential Duties and Responsibilities

Prescription Processing & Patient Care

• Receive and process prescription orders accurately and efficiently.
• Enter prescription information into the pharmacy system while maintaining attention to detail.
• Prepare prescription labels, fill prescriptions, package medications, and complete necessary documentation under pharmacist supervision.
• Assist pharmacists with medication preparation and workflow management.
• Provide friendly, professional, and respectful customer service to patients, caregivers, and healthcare providers.
• Answer phones, assist with patient questions, and direct clinical questions to the pharmacist.
• Assist patients with prescription pickup, payments, and general pharmacy needs.

Insurance & Billing Support

• Process prescription claims through insurance plans, Medicare, Medicaid, and other third-party payers.
• Troubleshoot rejected claims and assist with resolving billing issues.
• Obtain necessary information from patients and insurance providers when needed.
• Maintain confidentiality of patient information in accordance with HIPAA requirements.

Pharmacy Operations

• Maintain accurate patient profiles and prescription records.
• Assist with prior authorization requests and documentation as directed.
• Assist with medication synchronization, refill reminders, and other adherence programs.
• Support immunization services and other clinical programs as assigned.
• Maintain a clean, organized, and efficient pharmacy workspace.
• Follow all pharmacy policies, procedures, and quality standards.

Inventory Management

• Assist with receiving, checking, and stocking medication orders.
• Monitor inventory levels and communicate medication needs to pharmacy leadership.
• Rotate stock and assist with expiration date checks.
• Assist with inventory control procedures, including recalls and returns.
• Maintain proper storage and handling of medications and pharmacy supplies.

Cash Handling & Store Support

• Process customer transactions accurately.
• Handle payments and follow cash-handling procedures.
• Assist with maintaining the overall appearance and organization of the pharmacy.
• Complete assigned tasks and support daily pharmacy operations.

Compliance Responsibilities

• Follow all federal, state, and local pharmacy laws and regulations.
• Maintain current pharmacy technician registration/licensure as required by the State of Michigan.
• Follow HIPAA privacy and confidentiality requirements.
• Complete required training programs and continuing education as assigned.
• Follow company policies, procedures, and safety standards.
• Report concerns, errors, or safety issues promptly to pharmacy leadership.

Qualifications

Required Qualifications

• High school diploma or equivalent.
• Current Pharmacy Technician License or ability to obtain licensure within required timeframe.
• Strong attention to detail and ability to accurately complete tasks.
• Excellent customer service and communication skills.
• Ability to work effectively in a fast-paced environment.
• Ability to maintain confidentiality and professionalism.

Preferred Qualifications

• Previous retail pharmacy experience.
• Pharmacy Technician Certification (PTCB or NHA).
• Experience with pharmacy management systems.
• Experience processing insurance claims and resolving billing issues.

Skills and Abilities

• Strong organizational skills and attention to detail.
• Ability to prioritize multiple tasks while maintaining accuracy.
• Ability to communicate effectively with patients, coworkers, pharmacists, and healthcare providers.
• Ability to work independently and as part of a team.
• Willingness to learn and adapt to changing pharmacy needs.
• Commitment to providing excellent patient care.

Physical Requirements

The employee must be able to:

• Stand for extended periods of time.
• Walk, bend, reach, and lift as needed.
• Lift and carry pharmacy supplies and medication packages.
• Perform repetitive tasks including typing, counting, labeling, and computer entry.
• Use computers, phones, scanners, and other pharmacy equipment.

Work Environment

This position operates in a retail pharmacy setting and requires regular interaction with patients, healthcare professionals, and pharmacy staff. The employee must be able to work in a fast-paced environment while maintaining accuracy, professionalism, and excellent customer service.

Employment Disclaimer

This job description is intended to provide a general overview of the responsibilities and qualifications required for this position. It is not intended to be an exhaustive list of all duties, responsibilities, skills, or requirements. Duties may change based on business needs, pharmacy operations, and company expectations.

Employment with J Gross Inc. is at-will, meaning either the employee or the company may terminate employment at any time, with or without cause or notice, subject to applicable law.